Who we are

Our website address is:


1. Your Privacy

1.1. We are committed to providing You with quality services and this Privacy Policy outlines Our ongoing obligations to You in respect of how We manage Your Personal Information.

1.2. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).

1.3. The National Privacy Principles govern the way in which We collect, use, disclose, store, secure and dispose of Your Personal Information.

1.4. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

2. Website Changes

2.1. We may change Our Privacy Policy from time to time by publishing changes on Our website. 

2.2. We encourage You to check Our website periodically to ensure that You are aware of Our current Privacy Policy.

3. What is Personal Information and why do We collect it?

3.1. There are two types of personal information:

3.1.1. Personally Identifiable Information; (PII) and 

3.1.2. Non-Personally Identifiable Information (Non-PII).

3.2. PII

3.2.1. PII is any information or opinion which can be used to identify an individual and includes under applicable Australian privacy laws Your name, address, email address, telephone number, birth date, health Sensitive Information and billing and payment information

3.2.2. Unless You give Us permission to do so, we will not sell, share, license, trade or rent Your PII other than as specified in this Privacy Policy.

3.3. Sensitive Information

3.3.1. Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

3.3.2. Sensitive information will be used by Us only:

(a) for the primary purpose for which it was obtained;

(b) for a secondary purpose that is directly related to the primary purpose;

(c) with Your consent; or 

(d) where required or authorised by law.

3.3.3. We only collect Sensitive Health Information about You with Your consent, or otherwise in accordance with the Privacy Act.

3.4. Non-PII

3.4.1. Non-PII by itself cannot be used to identify or contact you, such as demographic information (like age, profession, gender or weight).

3.4.2. Non-PII may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of Our Website.

4. How we use Personal Information

4.1. We collect Your Personal Information for the primary purpose of:

4.1.1. providing Our services to you, 

4.1.2. providing information to Our clients; and 

4.1.3. marketing.

4.2. We may also use Your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where You would reasonably expect such use or disclosure. 

5. How we collect Personal Information?

5.1. We aim to only collect Personal Information directly from You, unless it is unreasonable or impracticable for Us to do so.

5.2. We may collect Your Personal and Sensitive Information when You apply to become a member of the N90 Website to purchase N90 Health Products or apply to become a member of the N90 Program 

5.3. When We collect Your Personal Information We will, where appropriate and where possible, explain to You why We are collecting the information and how We plan to use it.

6. What are the main consequences if You do not provide PII?

6.1. You have no obligation to provide Us with any of Your Personal Information, but if You choose not to do so, we may not be able to provide the information or services that You require.

6.2. You can be anonymous or use a pseudonym when dealing with us, unless:

6.2.1. the use of Your true identity is a legal requirement; or

6.2.2. it is impracticable for Us to deal with You on such basis.

7. Cookies

7.1. We also collect Non-PII on Our Website passively using “cookies” to identify Your web browser, the activities of Your computer on Our Website and Your activity in connection with Our advertisements and other marketing and promotional efforts. 

7.2. You do not have to accept cookies to use Our Website. However, if You do not accept cookies You may not be able to use certain products in Our Website (including Our Online Products).

8. Links to other websites

8.1. Our website may contain links to other websites.

8.2. We are not responsible for the privacy practices of such other sites. 

8.3. We do not guarantee website links or policy of authorised third parties.

9. Maintaining Your Personal Information

You warrant that all information that You provide to Us is accurate, complete and up to date at the relevant time.

10. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

10.1. to third parties where You consent to the use or disclosure; and

10.2. where required or authorised by law.

11. Overseas disclosure

We do not disclose Your Personal Information to overseas recipients without Your consent 

12. Security of Personal Information

12.1. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

12.2. When Your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify Your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by Us for a minimum of 7 years.

13. Sale of Business

13.1. We reserve the right to transfer information (including Your PII) to a third party in the event of a sale, merger or other transfer of all or substantially all of Our assets provided that the third party agrees to adhere to the terms of this Privacy Policy. 

13.2. We will notify users of any such transfer through notice on Our Website and through email.

14. Access to Your Personal Information

14.1. You may access Your Personal Information held by Us to update and/or correct it, subject to certain exceptions. If You wish to access Your Personal Information, please contact Us in writing.

14.2. Where You request access to Your Personal Information, we will respond to any such request in accordance with the Act.

15. How can You seek to correct Your Personal Information?

You may make a request that We correct any of Your information and We will respond to Your request within a reasonable period and in accordance with the Act.

16. Privacy Policy Complaints and Enquiries

16.1. We have procedures in place for dealing with complaints and concerns about Our practices in relation to the Privacy Act and the APPs. 

We will respond to Your complaint in accordance with the relevant provisions of the APPs.